Global Best Practice in Financial Services Customer Experience

The most recent KPMG Nunwood Customer Excellence Study in the US (February 2015) shows that financial services firm USAA leads the world in nearly all … source

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Digitizing the Customer Journey in Financial Services

Digital is fundamentally changing the competitive landscape in financial services, creating a need to re-imagine and digitize end-to-end the customer journeys … source

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Transforming customer experience in financial services

Customer experience is the new currency asset of the financial services industry – and today this needs to be faster, more personalised, and highly secure. source

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